Ordering, Delivery and Returns
Cropping Photos to Fit Gift & Décor Items
Images uploaded for use on our gifts, jewelry, and décor items will be cropped to fit the shape of the item. By placing an order and uploading your image, you agree to allow us to use our best discretion when cropping an image to fit a particular shape. For best results, allow ample extra space around the subject to allow us enough room to fit the image to the shape of the item being created. This is particularly important for ornaments, as most have a hole near the top for hanging, and no one wants a hole in their head because there wasn’t enough room to fit the shape of the ornament.
Returns & Replacements
We want you to love your purchase! If you do not feel that your purchase has lived up to your expectations we are happy to work with you to correct any problems. Due to the highly personalized nature of our products and services, custom items are non-refundable. If we’ve made a mistake, we will be happy to work with you to correct any issue and provide an item that meets your expectations, and if we cannot, we will issue an account credit for the returned item’s cost.
Some of the substrates on which we produce images have natural characteristics like marbling or wood grain, may have their own natural color tint, or may have surface imperfections, and the finished piece will not be comparable to an image printed on paper. We do our best to carefully place images to avoid obscuring critical details as a result of these natural characteristics but we cannot issue remakes or account credits solely for these natural characteristics of the substrate appearing in the image.
Please contact us before returning any item.
Shipping & Delivery
While we make every effort to complete your order within 3 – 5 days, due to the custom-crafted, artisanal nature of our services and products, please allow up to two weeks for completion of your order due to seasonal fluctuations in our workload. Transit time, after order completion, may be 1 to 7 days, depending upon your location.
For retail customers, standard flat rate shipping is added at checkout but, from time to time, we offer specials that include free shipping. The Free Shipping option will be available at checkout if it applies to your order.
For resellers, please refer to your retail partner information for shipping charges. For all items not covered within the retail partner information, shipping options and charges are viewable at time of checkout.